AA Systems Return Policy

At AA Systems, we are committed to providing high-quality heavy-duty truck and bus parts to our valued customers. We understand that there may be occasions when you need to return a product. Our return policy is designed to make this process as straightforward as possible.

1. Return Eligibility

• Exchanges: We offer exchanges on defective parts. The replacement will be for the same part number only.
• Refunds: Refunds are available for new, unopened items returned within 30 days of the purchase date.
• Store Credit: Store credit is issued for new, unused items returned within 30 days of the purchase date.

 

2. Return Time Frame

• 30 Days: Returns must be made within 30 days of the purchase date.

 

3. Restocking Fee

• 20% Restocking Fee: A 20% restocking fee applies to all returned items.

 

4. Condition of Items

• New, Unused Condition: Items must be returned in new, unused condition for credit.
• Original Packaging: Items must be returned in their original packaging.

 

5. Non-Returnable Items

• Electrical Items: We do not accept returns on electrical items.

 

6. Proof of Purchase

• Receipt Required: Proof of purchase is required for all returns and exchanges.

 

7. Return Shipping Costs

• AA Systems Responsibility: AA Systems will cover the cost of return shipping.

 

8. Return Process

1. Contact Us: Reach out to our customer service team at returns@aatruckandbus.com or 631-491-4000 to initiate a return.
2. Receive Authorization: Obtain a return authorization number (RMA) and detailed return instructions.
3. Pack and Ship: Carefully pack the items, include the RMA, and ship them back using the provided shipping label.
4. Processing: Once received, your return will be processed within 5 business days.

 

9. Refunds and Store Credit

• Refunds: Refunds will be processed to the original payment method within 5 business days after the return is received and inspected.
• Store Credit: Store credit will be applied to your AA Systems account within 5 business days after the return is received and inspected.

 

10. Contact Information

For any questions or concerns regarding our return policy, please contact us at:

• Email: [returns@aatruckandbus.com]
• Phone: 631-491-4000
• Address: AA Systems Truck and Bus, 110 Wyandanch Ave, Wyandanch, NY 11798

 

We appreciate your business and strive to ensure your satisfaction with our products and services. Thank you for choosing AA Systems.