This is a demo store. No orders will be fulfilled.
EBS Warranty Processing
Download The EBS Warranty Form Here:
EBS is constantly aiming to improve both its products and service and as a consequence we are making some changes to how we process warranty returns.
With immediate effect, parts accompanied by a fully completed EBS warranty form (electronic valves will require a complete diagnostics report also) will be processed and diagnosed at our own test facilities in accordance with our terms and conditions, a copy of which has been attached for your records.
We understand how contentious an issue returns can be and we have no wish to keep either you or your customer waiting for reports.
Our aim is to have a comprehensive and unbiased report complete with photographic evidence (where required) and test result returned to you within one calendar month.
As detailed in our Warranty terms and conditions we are happy to return any parts to their respective manufacturer if indicated on the warranty form. However when the part is out of our control we cannot be held responsible for the time taken, report quality, findings and any costs levied by the manufacturer.
If you have any issues regarding existing or future returns please contact our Customer Service department.
Warranty Policy Terms and Conditions
This warranty Policy applies to all products supplied by EBS. Warranty claims will be tested as per the EBS procedures (a copy of these procedures can be supplied upon request). EBS will replace or credit the acquisition cost of any unit that is determined by EBS to be defective.
The legitimacy of any warranty claim will be considered in the understanding that:
The warranty policy will not apply if:
This warranty policy does not cover:
The liability under this warranty policy shall not exceed the purchase price paid. EBS is not responsible for "down time" expenses, cargo damage or any other business costs or losses resulting from failure or use of parts supplied by EBS
Should the customer request a report from any manufacturer other than EBS this mist be clearly stated on the Warranty Claim Form. The customer must accept any subsequent charge levied by that manufacturer.
Any claim that has already been investigated by an EBS warranty representative cannot be subsequently submitted for a non-EBS branded manufacturer's report.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHER OBLIGATIONS OR LIABILITIES, INCLUDING LIABILITY FOR INCIDENTAL, SPECIAL, CONSEQUENTIAL DAMAGES OR LABOUR
Your statutory rights are unaffected by this policy.